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POLICY & INFORMATION:

 


Zero Tolerance Policy
Metry Cab does not tolerate the use of alcohol or drugs by drivers using our services. If you believe your driver may be under the influence of drugs or alcohol, please have the driver END THE TRIP IMMEDIATELY.

After the driver has ended the trip, please report any feedback directly to us and inform us of your issue. After a credible complaint has been received and internal investigation will be conducted. During this investigation the driver may possibly be suspended for the entire duration of the investigation. Upon the conclusion of our internal investigation any driver found in violation of our company policy will then be prohibited from engaging as a driver and will be dismissed.

   

COMPLAINT INFO

 

If you would like to file a complaint about a driver, please call our Office at 504-835-4242 and provide our call taker with your info. When making a complaint please include the following information so that we can resolve your complaint:

Taxicab Number
Drivers Name
Time and place of pick up
Time, date and other info from when you placed your vehicle request

All complaints are kept confidential.

Additionally complaints can also be made to the Property Maintenance/Zoning/Quality of Life Department for Jefferson Parish at 504-736-6961 or
Click here to access JeffParish.net


 
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Metry Cab Service, Inc
3625 Airline Drive • Metairie, LA 70001
Phone 504.835.4242
 


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